Customer Service Executive (1 Year Contract)

Ascenda; Singapore; Hybrid; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Career growth

Flexible work

WFH equipment allowance

Paternal leave

Medical insurance

Competitive compensation

Ascenda employee rewards

Job summary

Ascenda, a global Loyalty as a Service company, is seeking a Customer Service Executive for a 1-year contract based in Singapore. You will handle customer inquiries by phone and email and support onboarding and ramp-up in the initial six months.

After training, the role shifts to a hybrid model, combining office work with remote flexibility, while maintaining high-quality service, documentation, and escalation handling across partners.

Qualifications

• Diploma or equivalent required.
• At least 2 years in a call center handling inbound calls and emails.
• Willing to work Australian hours.
• Excellent English communication.
• Experience with Zendesk, Notion and Slack preferred.

Responsibilities

• Resolve customer queries by phone and email promptly.
• Provide accurate information using approved tools.
• Manage and resolve complaints and escalations.
• Maintain detailed case documentation and reporting.
• Build trust through open, proactive communication.
• Assist with admin tasks and special projects.

Skills

Customer service

Call center experience

English communication

Multitasking

Problem-solving

Zendesk familiarity

Notion familiarity

Slack familiarity

Education

Diploma

Tools

Zendesk

Notion

Slack

Job description

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world‑class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Revolut, Ramp, HSBC, Bank of New Zealand, Virgin Money (Australia), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members.

Customer Service Executive (1 Year Contract)

We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems.

Location

Singapore.

Working Arrangement

This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model.

Your Impact

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information to customers by following the right methods/tools
• Manage and resolve customer complaints
• Handle partner escalations
• Willing to go the extra mile to help customers
• General administration, reporting and special projects
• Build sustainable relationships of trust through open and interactive communication

Who You Are

• Minimum Diploma holder
• Minimum 2 years experience working in a call centre, handling inbound calls and emails.
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
• Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work with limited supervision
• Fun outlook, positive attitude and can-do mindset
• Excellent communication in English
• Prior exposure to a web-driven environment - e.g. familiar with Zendesk, Notion and Slack applications
• Strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in LaaS, shaping the future of rewards programs. You'll be part of an environment that prizes groundbreaking ideas and their execution. We provide unparalleled career growth opportunities in a supportive and dynamic environment, complemented by a competitive compensation package that recognizes your impact.

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to power the growth of the financial services industry by making loyalty simple and rewarding for everyone, everywhere.

We Have a Rewarding Workplace That Provides a

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Comprehensive Paternal Leave
• Medical insurance coverage
• Competitive compensation
• Ascenda Employee rewards

Ready to Drive Innovation With Premium Rewards?

Together, we'll redefine growth for financial services.

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.