Contact Centre Lead – 1-Year Contract, Rotating Shifts

Recruit Express Pte Ltd; Singapore; On-site; SGD 50,000 - 54,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is hiring for a supervisory customer service role on a 1-year contract. You will lead daily customer service and channel operations, and manage escalated enquiries.

The role requires prior team-leading experience and a minimum O-Level qualification, with rotating shifts (including weekends) and transport claimable perks. You will support performance improvements and coordinate issue resolution with relevant departments.

Qualifications

• Lead daily customer service and channel operations.
• Manage escalated enquiries and service recovery.
• Support team performance and operational improvements.
• Coordinate issue resolution with relevant departments.
• Maintain operational records and prepare reports.

Responsibilities

• Lead daily customer service and channel operations.
• Manage escalated enquiries and service recovery.
• Support team performance and operational improvements.
• Coordinate issue resolution with relevant departments.
• Maintain operational records and prepare reports.

Skills

Team leadership

Customer service

Communication

Education

O-Level

Job description

Recruit Express Pte Ltd in Singapore is hiring for a supervisory customer service role on a 1-year contract. You will lead daily customer service and channel operations, and manage escalated enquiries.

The role requires prior team-leading experience and a minimum O-Level qualification, with rotating shifts (including weekends) and transport claimable perks. You will support performance improvements and coordinate issue resolution with relevant departments.