Customer Service - Enrichment Centre

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent HR advisory firm in Singapore is seeking a candidate for a customer service role that involves handling inquiries, managing student registrations, and providing administrative support. Candidates should have at least a diploma, with relevant experience preferred. Responsibilities include maintaining the student management system, invoicing, and assisting teachers. An attractive salary package and career progression opportunities are offered.

Benefits

Company Benefits & Incentives

Career Progression Opportunities

Attractive Salary Package

Qualifications

• Minimum Diploma required.
• Relevant customer service experience preferred.
• Proficient in Microsoft Word, Excel, Google Drive, and overall computer literacy.

Responsibilities

• Attend to all walk-in customers and respond to phone calls, WhatsApp messages, and emails.
• Handle registration and course changes for new and existing students.
• Maintain the student management system and perform regular audits.
• Prepare invoices and collect payments.
• Maintain petty cash and prepare daily collection reports.
• Support teachers with materials and class management.

Skills

Customer service experience

Proficient with Microsoft Word

Proficient with Excel

Proficient with Google Drive

Strong communication skills

Education

Minimum Diploma

Tools

Google Drive

Job description

Benefits

• Company Benefits & Incentives
• Career Progression Opportunities!
• Attractive Salary Package

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirement

• MinimumDiploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy

Interested applicants can send your resume to ✉ kylergan.supreme(gmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any servicerendered.