Customer Service cum Admin Manager

FUJI TECHNICAL CENTRE (S'PORE) PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FUJI TECHNICAL CENTRE (S'PORE) PTE LTD is seeking a Customer Service Manager to lead and supervise the customer service team, assign daily tasks, and monitor performance to ensure efficiency.

You will train staff, manage schedules, resolve escalated complaints, and collaborate with Sales, Inventory, Finance, and Engineering to ensure timely delivery, quotes, invoices, repairs and service appointments while maintaining high customer satisfaction.

Qualifications

• MS Office proficiency for reports and data management.
• Excellent communication and organizational skills.
• Self-motivated with ability to work independently.
• Positive attitude and multitasking ability.
• Minimum 2 years of customer service experience.
• Educational background at GCE O/N/NITEC or higher with relevant experience.

Responsibilities

• Lead and supervise the customer service team by assigning daily tasks and monitoring staff performance to ensure operational efficiency.
• Train and coach customer service staff to enhance skills and improve service quality.
• Manage staff scheduling and leave arrangements to maintain adequate team coverage.
• Resolve escalated customer complaints by investigating issues and implementing effective solutions promptly and professionally.
• Monitor and analyze customer feedback to maintain and improve customer satisfaction levels.
• Develop and refine service procedures to reduce response times and enhance customer experience.
• Build and sustain strong relationships with key customers to support long-term business growth.
• Coordinate cross-functionally with Sales, Inventory, Finance, and Engineering teams to ensure accurate communication of customer requests and timely resolution of delivery, quotation, invoice, repair, and service appointment issues.
• Follow up on outstanding customer issues to ensure closure and customer satisfaction.
• Prepare monthly reports summarizing customer service performance and key metrics.
• Maintain long-term customer relationships through consistent engagement and service excellence.

Skills

communication

self-motivated

organised

multitask

team player

positive attitude

Education

GCE 'O' / 'N' / NITEC / Diploma / Degree

Tools

MS Office

Job description

Responsibilities

• Lead and supervise the customer service team by assigning daily tasks and monitoring staff performance to ensure operational efficiency.
• Train and coach customer service staff to enhance skills and improve service quality.
• Manage staff scheduling and leave arrangements to maintain adequate team coverage.
• Resolve escalated customer complaints by investigating issues and implementing effective solutions promptly and professionally.
• Monitor and analyze customer feedback to maintain and improve customer satisfaction levels.
• Develop and refine service procedures to reduce response times and enhance customer experience.
• Build and sustain strong relationships with key customers to support long-term business growth.
• Coordinate cross-functionally with Sales, Inventory, Finance, and Engineering teams to ensure accurate communication of customer requests and timely resolution of delivery, quotation, invoice, repair, and service appointment issues.
• Follow up on outstanding customer issues to ensure closure and customer satisfaction.
• Prepare monthly reports summarizing customer service performance and key metrics.
• Maintain long-term customer relationships through consistent engagement and service excellence.

Required competencies and certifications

• Proficient in MS Office applications to prepare reports and manage customer data.
• Demonstrated ability to communicate effectively and organize work efficiently.
• Self-motivated and able to work independently with minimal supervision.
• Positive attitude with strong organizational skills and ability to multitask.
• Minimum 2 years of relevant customer service experience.
• Educational background at GCE 'O' / 'N' / NITEC / Diploma / Degree level or equivalent with relevant work experience.

Preferred competencies and qualifications

• Strong team player with initiative and self-discipline to interact effectively at all organizational levels.