Senior Service Coordinator

Talent-Merge Pte Ltd; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

Talent-Merge Pte Ltd in Singapore is seeking a service coordinator to handle customer enquiries, process service requests, and coordinate with field engineers to deliver timely service. You will generate quotations and job orders, plan appointments, and maintain accurate records of activities and client feedback.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational, scheduling, and coordination skills with attention to detail.
• Able to multitask and work in a fast-paced service environment.

Responsibilities

• Manage customer enquiries, service requests, and complaints through phone, email, and other communication channels, ensuring timely resolution and follow-up.
• Generate quotations, service charges, and job orders accurately and within required timelines.
• Plan and prioritize service appointments based on customer requirements, urgency, and operational schedules.
• Liaise with field engineers, subcontractors, customers, and internal teams to facilitate smooth service delivery.
• Monitor ongoing service activities and follow through on outstanding matters to ensure completion within agreed timelines.
• Maintain accurate service documentation by updating records, job status, and customer feedback in the relevant systems.
• Compile and provide periodic updates on customer accounts, service activities, and outstanding issues to supervisors and coordinators.
• Identify recurring service concerns and customer feedback trends, recommending appropriate corrective or improvement actions.
• Raise purchase requisitions and prepare supporting documentation for vendors, subcontractors, and project-related requirements.
• Support overall service coordination and administrative activities while managing multiple priorities and stakeholders effectively.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Education

Diploma in Business Administration or related

GCE N/O/A Levels

Tools

Microsoft Office

Job description

• Manage customer enquiries, service requests, and complaints through phone, email, and other communication channels, ensuring timely resolution and follow-up.
  
• Generate quotations, service charges, and job orders accurately and within required timelines.
  
• Plan and prioritize service appointments based on customer requirements, urgency, and operational schedules.
  
• Liaise with field engineers, subcontractors, customers, and internal teams to facilitate smooth service delivery.
  
• Monitor ongoing service activities and follow through on outstanding matters to ensure completion within agreed timelines.
  
• Maintain accurate service documentation by updating records, job status, and customer feedback in the relevant systems.
  
• Compile and provide periodic updates on customer accounts, service activities, and outstanding issues to supervisors and coordinators.
  
• Identify recurring service concerns and customer feedback trends, recommending appropriate corrective or improvement actions.
  
• Raise purchase requisitions and prepare supporting documentation for vendors, subcontractors, and project-related requirements.
  
• Support overall service coordination and administrative activities while managing multiple priorities and stakeholders effectively.
  

Requirements

• GCE ‘N’/‘O’/‘A’ Level with 3–4 years of relevant working experience, or a Diploma in Business Administration or a related discipline with 1–2 years of relevant experience.
  
• Proficient in Microsoft Office applications, with the ability to manage service records, documentation, and administrative tasks efficiently.
  
• Strong written and verbal communication skills with the ability to engage customers and coordinate effectively with internal and external stakeholders.
  
• Excellent organizational, scheduling, and coordination skills with strong attention to detail.
  
• Able to multitask, prioritise competing requirements, and work effectively in a fast-paced service environment.