Customer Service Manager

AAKA NETWORK RESOURCES; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AAKA NETWORK RESOURCES seeks a customer-focused professional to deliver service excellence across channels, build relationships with customers, and promote products and services.

The role requires a diploma or degree, strong interpersonal and communication skills, and the ability to work independently and in a team, with meticulous record-keeping and reporting.

Qualifications

• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Proficient in Microsoft Office and basic reporting tools.

Responsibilities

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Promote products, services, membership plans, and service packages to customers.
• Maintain accurate records of customer interactions, enquiries, and sales activities.

Skills

Interpersonal skills

Communication skills

Relationship-building

Education

Diploma/Advanced Diploma/ Degree in any discipline

Job description

Key Responsibilities

• Customer Engagement & Service Excellence
  • Build and maintain positive relationships with prospective and existing customers.
  • Understand customer needs and provide suitable recommendations on available products and services.
  • Deliver professional and responsive customer service across various communication channels.
  • Address customer enquiries, feedback, and concerns in a timely and effective manner.
  • Ensure a positive customer experience throughout the customer journey.
• Business Development & Sales Support
  • Promote products, services, membership plans, and service packages to customers.
  • Support the achievement of business objectives through proactive customer engagement and relationship management.
  • Identify opportunities to enhance customer satisfaction, retention, and service utilization.
  • Maintain accurate records of customer interactions, enquiries, and sales activities.
  • Monitor customer trends and provide feedback to support business improvement initiatives.
• Operations & Administration
  • Maintain up-to-date knowledge of the organization's products, services, policies, and procedures.
  • Prepare and maintain reports, customer records, and administrative documentation as required.
  • Ensure compliance with company policies, operational procedures, and service standards.
  • Assist with the coordination and implementation of customer engagement initiatives and promotional activities.
• Team Collaboration
  • Work closely with colleagues and stakeholders to ensure seamless service delivery.
  • Contribute to a positive, inclusive, and customer-oriented work environment.
  • Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management