Customer Service Manager

ELITEZ PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ELITEZ PTE. LTD. in Singapore seeks a Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives.

You will build strong customer relationships, promote products and services, support retention, and contribute to overall growth.

Qualifications

• Diploma, Advanced Diploma, or degree in any discipline.
• Experience in customer service, sales, client relations or related fields is advantageous.
• Strong interpersonal and communication skills with ability to build relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and basic reporting tools.
• Customer-oriented with strong problem-solving abilities.

Responsibilities

• Oversee customer engagement, service delivery, and business development initiatives.
• Build and maintain relationships with prospective and existing customers.
• Promote products, services, and membership plans to customers.
• Support retention efforts and identify opportunities to improve satisfaction.
• Prepare reports and maintain customer records and administrative documentation.
• Collaborate with colleagues to ensure seamless service delivery.

Skills

Customer service

Communication

Relationship-building

Teamwork

Microsoft Office

Education

Diploma/Advanced Diploma/ Degree

Tools

Microsoft Office

Job description

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization's products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization's products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

Contact Person : Lavaniea

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