CUSTOMER SERVICE COORDINATOR

HD CONTRACTOR PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

HD CONTRACTOR PTE. LTD. is seeking a diligent coordinator to manage project timelines, liaise with clients and suppliers, and ensure safe, compliant site operations. The role emphasizes proactive communication and meticulous documentation.

The candidate should demonstrate strong organizational skills, attention to detail, and the ability to adapt in a fast-paced environment, with travel island-wide as needed.

Qualifications

• At least 1 year related experience.
• Ability to liaise with clients and third parties.
• Willingness to attend calls or travel island-wide when necessary.
• Flexible to work varied schedules, including weekends or holidays.

Responsibilities

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Skills

Proactive mindset

Adaptability

Attention to detail

Critical thinking

Time management

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Team collaboration

Willingness to travel

Weekend/holiday readiness

Job description

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 1 year related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends or holidays
• 6 working days

We are regret that only shortlisted candidates will benotified.