CUSTOMER SERVICE COORDINATOR

JOYWAY PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

JOYWAY PRIVATE LIMITED in Singapore seeks an operations coordinator to plan, schedule, and coordinate activities, serving as the primary contact for clients and ensuring timely progress and high-quality service.

You will liaise with suppliers and third parties, prepare reports, monitor resources, and help maintain safety and compliance. This role requires adaptability, strong communication, and a willingness to travel island-wide when needed.

Qualifications

• Proactive, adaptable, and eager to learn.
• Strong attention to detail and accuracy.
• Possess a critical-thinking ability.
• Effective time management.
• Excellent communication and interpersonal skills for liaising with clients or any third parties.
• Problem-solving ability with attention to detail and strong organizational skills.
• Well-organized with the ability to manage tasks independently or collaborate within a team.
• Ability to handle challenges calmly and effectively in a fast-paced environment.
• Passion for delivering exceptional client service.
• Willingness to stay updated on industry trends and best practices.
• Willing to attend calls or travel island-wide when necessary with own transport arrangement.
• Flexibility to work varied schedules, including weekends or holidays.
• Able to attend emergency call due to works needs beyond offive hours.
• 6 working days.

Responsibilities

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.
• Undertake any other duties assigned by management from time to time.

Skills

Proactive mindset

Attention to detail

Critical thinking

Time management

Communication skills

Problem-solving

Organizational skills

Resilience

Customer service

Continuous learning

Willing to travel

Flexible schedule

On-call availability

Six-day work week

Job description

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.
• Undertake any other duties assigned by management from time to time.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary with own transport arrangement
• Flexibility to work varied schedules, including weekends or holidays
• Able to attend emergency call due to works needs beyond offive hours
• 6 working days

We are regret that only shortlisted candidates will be notified.