Operations Coordinator

PEST-PRO MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 29,000 - 39,000; Full time

Benefits offered by this job

Career progression

Company benefits

Job summary

PEST-PRO MANAGEMENT PTE. LTD. is seeking an Operations Coordinator to join our team in Singapore. You will handle customer service, communications, scheduling with clients and technicians, and manage documentation and invoicing to ensure smooth service delivery.

The role requires strong MS Office proficiency, good problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. This position offers clear career progression and comprehensive company benefits.

Qualifications

• 2–5 years of relevant experience in customer service or operations.
• Strong MS Office skills and ability to manage multiple tasks.
• Good problem-solving and analytical thinking.

Responsibilities

• Provide excellent customer service to clients.
• Handle phone calls and emails.
• Schedule and coordinate with clients and technicians for service appointments and follow ups.
• Manage customer complaints and follow up to ensure resolution.
• Communicate effectively and maintain rapport with clients.
• Prepare and file contracts and service documents in the in-house system.
• Monitor cash collection by technicians and prepare service reports.
• Prepare accurate invoices for customers and attend meetings as required.
• Produce reports requested by customers and support ad-hoc duties.

Skills

MS Office

Customer service

Problem solving

Multitasking

Attention to detail

Tools

MS Office

Job description

Due to growth, we’re looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties:

• Provide excellent customer service to clients
• Handle phone calls and emails
• Schedule and coordinate with Clients and Technicians for service appointments and follow ups
• Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure
• Communicate effectively, maintain and establish close rapport with clients
• Creating contracts and services into in-house programme and uploading of supporting documents
• Monitor cash collection by technicians in your team
• Check and compile service reports before sending to customers
• Prepare invoices accurately prior to send out to customers
• Attend to meeting with customers as and when required
• Preparing of reports requested by customers as and when required
• Perform all other ad-hoc duties as and when required

What we’re looking for:

Operations Coordinator

• Min 2-5 years of relevant experiences
• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills

Benefits:

• Basic Salary $2,600 -$3,500
• Company welfares & Benefits
• Opportunity for career progression and development