Service Coordinator

JOBALLY PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

JOBALLY PTE. LTD. in Singapore is seeking a Service Coordinator to handle daily customer interactions, log and delegate calls through the CRM, and monitor escalations to ensure timely resolution.

You will support operations administration, update meter readings, contracts, and service records, coordinate installations, and prepare management reports. Strong communication and organizational skills, plus SAP/Excel knowledge, are essential.

Qualifications

• Candidate should have minimum GCE ‘O’ Level and above.
• Prior experience in service coordination or customer service is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel, especially VLOOKUP and Pivot Tables.
• Strong organizational, multitasking and interpersonal skills.

Responsibilities

• Handle daily incoming calls and emails from customers, contractors and internal stakeholders.
• Log and delegate service calls to technicians through the CRM system.
• Monitor escalated service cases and ensure timely resolution.
• Administer and maintain service operations including updating meter readings and contract information.
• Coordinate and schedule new machine installations; track expiring service contracts.
• Maintain service records and related documents; prepare management reports.
• Perform other ad hoc duties as assigned by the Senior Service Manager.

Skills

Customer service

Microsoft Excel

Multitasking

Communication

Education

GCE O Level or equivalent

Tools

SAP

Excel (VLOOKUP, Pivot)

Job description

Service Coordinator

1. Service Coordination & Customer Support

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.

2. Operations Administration

• Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
• Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
• Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
• Preparation of various reports for Management.

3. Others

• Any other ad hoc duties that may be assigned by the Senior Service Manager.

Requirements

• Candidate should possess minimum GCE ‘O’ Level and above.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.

EA License No :18C9228 REG No : R1324979 (Woo Kum Yoke)