Customer Service (Shopping Mall Concierge) - 2 year renewable

RecruitFirst; Singapore; Sur place; SGD 32 000 - 39 000; Plein temps

Résumé du poste

RecruitFirst in Singapore is hiring for a Customer Service Assistant to support shoppers and members at the Dhoby Ghaut mall. You will manage the counter, respond to enquiries and assist with promotions and loyalty initiatives.

This role requires 6-day rotating shifts, weekend and public holiday work, and basic computer skills. Applicants should have at least GCE O'Level and good communication, presenting well and able to work in a fast-paced retail environment.

Qualifications

• GCE O'Levels and above.
• Preferably 1–2 years’ working experience in similar capacity.
• A team player and presentable.

Responsabilités

• Manage the customer service counter and provide professional, timely assistance to shoppers and members of the public.
• Handle customer enquiries, feedback, complaints, incoming/outgoing calls, paging, and in-house announcements.
• Conduct mall rounds across common and retail areas to identify maintenance issues and inspect marketing communication facilities.
• Manage lost-and-found items and perform general administrative duties as required.
• Support mall promotions, events, loyalty programme redemptions, and other customer engagement activities.
• Promote and educate customers and retailers on digital services, e-vouchers, gift-with-purchase initiatives, and loyalty programmes.

Connaissances

Customer service

Communication skills

Team player

Formation

GCE O'Levels or above

Outils

MS Office

Description du poste

Location: Dhoby Ghaut
Duration: 2 year contract (Renewable)
Working Hours: 6 days / week rotating shift within retail hours
Salary: up to $3200 + Bonus

Job scope

• Manage the customer service counter and provide professional, timely assistance to shoppers and members of the public.
• Handle customer enquiries, feedback, complaints, incoming/outgoing calls, paging, and in-house announcements.
• Conduct mall rounds across common and retail areas to identify maintenance issues and inspect marketing communication facilities.
• Manage lost-and-found items and perform general administrative duties as required.
• Support mall promotions, events, loyalty programme redemptions, and other customer engagement activities.
• Promote and educate customers and retailers on digital services, e-vouchers, gift-with-purchase initiatives, and loyalty programmes.

Requirements

• GCE’O’ Levels and above
• Preferably with 1 or 2 years’ working experience in similar capacity
• A team player and presentable

• Required to work on 6 days rotating shifts including weekends and Public Holidays
• Must be computer literate, customer oriented with good communication and interpersonal skills

*We regret to inform you that only shortlisted candidates will be notified