Customer Service, Asst Mgr (Ext 1 Yr Contract) & Specialist (Ext 6 Mth Contract)

Private Advertiser; Singapore; Presencial; SGD 50 000 - 75 000; Tempo integral

Resumo da oferta

Private Advertiser in Singapore seeks a proactive professional to manage injection orders, largest account deliveries, and intercompany processes. You will implement customer service strategies, uphold adidas group performance standards, and ensure reliable, responsive handling of customer requests and complaints.

The role includes creating accurate Re & Pre-orders and clearance orders, and calling off contract orders to support smooth supply chain operations.

Qualificações

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
• Proficient in Outlook, Word, PowerPoint and Excel with advanced Excel features.
• Experience with SAP for order management, customer master data and billing.

Responsabilidades

• Injection order management
• Biggest account delivery management
• Interco management
• Ad-hoc B2B deliveries management
• Execute Customer Service strategy
• Deliver performance levels as outlined in adidas group standards
• Deliver reliability and responsiveness to customer requests and complaints
• Create accurate customer Re & Pre-orders in the system
• Create accurate clearance orders in the system
• Call-off existing contract orders

Conhecimentos

Outlook

Word

PowerPoint

Excel

Excel Macros

Formação académica

Diploma or degree in Business Administration or related discipline

Ferramentas

SAP

Descrição da oferta de emprego

About the role

This role involves managing injection orders, biggest account delivery, intercompany management, and ad-hoc B2B deliveries. You will execute customer service strategy, deliver performance levels as outlined in adidas group standards, and ensure reliability and responsiveness to customer requests and complaints.

Key responsibilities

• Injection order management
• Biggest account delivery management
• Interco management
• Ad-hoc B2B deliveries management
• Execute Customer Service strategy
• Deliver performance levels as outlined in adidas group standards
• Deliver reliability and responsiveness to customer requests and complaints
• Create accurate customer Re & Pre-orders in the system
• Create accurate clearance orders in the system
• Call-off existing contract orders

About you

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
• Outlook: Intermediate to Advanced
• Word: Intermediate
• PowerPoint: Intermediate
• Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
• Excel Macros
• SAP: Intermediate to Advanced (order management, customer master data, billing)
• Assistant Manager - 3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business
• Specialist - 1-3 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business