Regional order management Assistant (Junior)

Canon Singapore Pte Ltd; Singapore; Sur place; SGD 42 000 - 64 000; Plein temps

Résumé du poste

Canon Singapore Pte Ltd is seeking a supply chain sales administration professional to manage orders, inventory planning, and billing for regional customers. You will coordinate with service teams, marketing, and product HQ to ensure timely shipments and issue resolutions.

The role requires a degree or diploma in relevant fields, 2+ years in supply chain, and strong MS Office skills. You will work in a team-focused, customer-centric environment with exposure to warehousing activities and

Qualifications

• A degree or diploma in marketing, business, logistics or related field.
• At least 2 years of experience in supply chain sales administration, especially inventory management and order processing.
• Proficient in MS Office applications (Excel, PowerPoint).
• Familiar with incoterms and payment negotiating instruments.
• Strong communication and organizational skills, with keen attention to detail.
• Able to work in a team and be customer-centric.

Responsabilités

• Collect, bill and analyse data from customers and systems; communicate clearly and use MS Excel for data handling.
• Liaise with service teams and customers to schedule service tasks and bill accordingly.
• Process regional customer orders within lead times; provide shipment updates and respond to queries; collaborate with Product and Area marketing on new product introductions.
• Provide excellent customer service for product procurement and handle complaints with timely escalation to ME and Product HQ as needed.
• Prepare inventory and slow-moving forecast reports; plan ahead to mitigate large inventories or slow-moving items.
• Participate in warehousing activities such as stock destruction, stock takes, quarterly walkabouts, and IT system UAT programs.

Connaissances

Communication

Organizational skills

Teamwork

Attention to detail

Formation

Degree or diploma in marketing, business, logistics or related field

Outils

Microsoft Excel

PowerPoint

Description du poste

• Collect, bill and analyse meter readings from customers and systems. Communicate well with customers and handle data in MS Excel.
• Liaise with Service team, customers to schedule required service task and bill accordingly.

(2) Order Management

• Process regional customers order timely within the standard lead times, providing timely shipment schedule updates and attending to their queries, in order to ensure that our regional customers secure their sales in their respective territory timely.
• Work with Product and Area marketing teams on new product introduction planning.

(3) Enquiries, Complains & Returns

• Provide delightful service to our customers by attending and assisting customers on product procurement and processes related to complaints.
• Report timely to ME and Product HQ, where appropriate, for a quick resolution.

(4) Reporting

• Prepare inventory and slow-moving forecast reports.
• Proactively plan ahead to mitigate any large inventory or slow moving items.

(5) Warehouse & Administration Activities

• Participate in warehousing activities, such as, witnessing stock destruction, Stock Take, Quarterly Walkabouts and UAT programs with new systems by IT divisions etc.

Requirements

Education / Experience:

• At least a degree/diploma in marketing, business, logistics or a related field is required.
• At least 2 years or more experience in supply chain area of sales administration, especially in inventory management and order processing of goods.
• Proficient in Microsoft Office applications (especially Excel and PowerPoint)
• Familiar with incoterms and payment negotiating instruments.
• Good communication and organizational skills, with keen attention to details.
• Able to work composed during intense sales operation periods.
• Able to work in a team and customer centric.