order Management Officer

Canon Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Canon Singapore Pte Ltd is seeking a capable Supply Chain Administration professional in Singapore to manage customer contracts, orders and inquiries. You will analyze meter readings, coordinate with service teams, and ensure timely billing and shipment planning.

Key tasks include inventory forecasting, reporting on slow-moving stock, and supporting warehousing activities with IT-driven systems. Strong Excel skills and attention to detail are essential.

Qualifications

• At least a degree/diploma in marketing, business, logistics or a related field is required.
• At least 2 years of experience in supply chain, especially inventory management and order processing.
• Proficient in Microsoft Office applications (Excel/PowerPoint).
• Familiar with incoterms and payment negotiating instruments.
• Good communication and organizational skills with attention to detail.

Responsibilities

• Collect, bill and analyze meter readings from customers; use MS Excel for data handling.
• Liaise with Service team and customers to schedule service tasks and billing.
• Process regional customer orders within lead times; provide shipment updates.
• Coordinate with Product and Area marketing teams on new product introduction planning.
• Provide service for enquiries, complaints and returns; report for fast resolution.
• Prepare inventory and slow-moving forecast reports; plan to mitigate stock risk.
• Participate in warehousing activities including stock takes and system UAT with IT.

Skills

Communication skills

Teamwork

Attention to detail

Organizational skills

Customer service

Education

Degree/Diploma in Marketing, Business or Logistics

Tools

Microsoft Excel

PowerPoint

Job description

Job Duties

(1) Customer Contract Management

• Collect, bill and analyze meter readings from customers and systems. Communicate well with customers and handle data in MS Excel.
• Liaise with Service team, customers to schedule required service task and bill accordingly.

(2) Order Management

• Process regional customers order timely within the standard lead times, providing timely shipment schedule updates and attending to their queries, in order to ensure that our regional customers secure their sales in their respective territory timely.
• Work with Product and Area marketing teams on new product introduction planning.

(3) Enquiries, Complains & Returns

• Provide delightful service to our customers by attending and assisting customers on product procurement and processes related to complaints.
• Report timely to ME and Product HQ, where appropriate, for a quick resolution.

(4) Reporting

• Prepare inventory and slow-moving forecast reports.
• Proactively plan ahead to mitigate any large inventory or slow movingitems.

(5) Warehouse & Administration Activities

• Participate in warehousing activities, such as, witnessing stock destruction, Stock Take, Quarterly Walkabouts and UAT programs with new systems by IT divisions etc.

Requirements

Education / Experience:

• At least a degree/diploma inmarketing, business, logistics or a related field is required.
• At least 2 years or more experience in supply chain area of sales administration, especially in inventory management and order processing of goods.
• Proficient in Microsoft Office applications (especially Excel and PowerPoint)
• Familiar with incoterms and payment negotiating instruments.
• Good communication and organizational skills, with keen attention to details.
• Able to work composed during intense sales operation periods.
• Able to work in a team and customer centric.