Customer Service Associate (Maternity Cover / Hougang)

Write Edge Pte Ltd; Singapore; On-site; SGD 33,000 - 39,000; Full time

Job summary

Write Edge Pte Ltd is seeking warm, service-oriented individuals to join its Customer Relations & Operations team in Singapore. You will work with students, parents, teachers, and staff to ensure smooth daily operations and a positive experience for all stakeholders.

The role emphasizes problem-solving, proactive communication, and strong English proficiency, with opportunities for growth within a growing education company.

Qualifications

• 1-2 years of relevant work experience.
• Excellent spoken and written English with strong interpersonal skills.
• Proactive, detail-oriented and able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Be the first point of contact for students and parents, in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Communication

Multitasking

Problem Solving

Professionalism

Team Player

Tech Proficiency

Tools

Google Docs

Sheets

MS Office

Job description

As Write Edge continues to grow, we’re looking for warm, passionate and service-oriented individuals to join our Customer Relations & Operations team.

This role is ideal for someone who enjoys working with people, solving problems, and keeping things running smoothly behind the scenes. You’ll work closely with students, parents, teachers, and colleagues while gaining valuable experience and opportunities for growth within a growing education company.

Why Join Us?
At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You’ll Do:

• Be the first point of contact for students and parents, both in person and online.


• Provide course advice and support to prospective and existing parents.


• Build strong relationships with students and parents through timely follow-up and excellent customer service.


• Support centre operations, including scheduling, teacher deployment, and relief coordination.


• Assist with administrative duties such as invoicing and student records.


• Help ensure the smooth running of the centre and a positive experience for all students.

What We’re Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.


• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.


• Problem-Solver: Quick-thinking, meticulous, and detail-oriented.


• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.


• Professional: Represent Write Edge with professionalism in both attire and speech.


• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements:

• At least 1-2 years of relevant work experience.


• Leadership qualities and project management experience (an advantage).

Location(s):
Lorong Ah Soo

Work Hours:

• Option 1: 4 weekdays and 1 weekend


• Option 2: 2 weekdays and 2 weekends


• Weekdays: 1pm - 10pm


• Weekends: 8:30am - 6:30pm


• (Workdays will be fixed and assigned based on your experience and company needs.)

Salary:
$3,000 - $3,500 (commensurate with experience and qualifications)

Learn more about what it’s like to work at Write Edge here:
https://www.write-edge.com/careers/
https://www.linkedin.com/company/write-edge/