Customer Service Associate

HOB HOUSE OF BRANDS SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Breitling, a world-renowned Swiss luxury watch manufacturer, seeks a Customer Service Associate for our After-Sales Service department in Singapore. You will interact with clients to deliver an exceptional experience and uphold the brand’s high standards.

The role focuses on responding to inquiries, providing model information, and coordinating with internal teams for repairs and after-sales support, while maintaining CRM records and handling general administrative duties.

Qualifications

• Proven track record in delivering high-quality customer service.
• Strong written and verbal communication, with a calm and empathetic approach.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate information about watch models, features, pricing, warranties, and services.
• Assist customers with product care, maintenance, and usage guidelines.

Skills

Customer service

Communication

Problem solving

Organizational skills

Team player

Job description

Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.

The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.

Responsibilities:

• Respond to customer inquiries via phone and email
• Provide accurate information about watch models, features, pricing, warranties, and services
• Assist customers with product care, maintenance, and usage guidelines
• Input and maintain detailed records into our CRM system
• Resolve customer complaints in a professional and timely manner
• Coordinate with our internal teams in Switzerland for repairs and after-sales support
• General administrative duties for the department’s function
• Perform any other tasks assigned by the Customer Service Manager

Skills and experience:

• Professionalism and pride in providing a high level of customer service
• Excellent communication skills with patience and empathy
• Confidence to resolve customer inquiries with a problem-solving mindset
• Organizational skills, with the ability to multitask responsibilities
• Team player with a proactive approach