Quality Control Technician

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Richemont seeks a detail-oriented Quality Control specialist for its watch repair operations in Singapore. You will uphold technical quality standards, assist in inspections, and document issues for the Head of Technical Operations, SEA to drive improvements.

In this role you will also support inventory and workstation management, collaborate with Technical and Admin teams, and participate in continuous improvement initiatives while training will be provided as needed.

Qualifications

• Good visual acuity and meticulous attention to detail.
• No formal prior experience in a comparable role is mandatory as training will be provided, but prior experience in quality control or the watch industry is advantageous.
• Proven ability to work autonomously and demonstrate self-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.
• Proficiency in standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.

Responsibilities

• Technical Quality Control & Assurance: Conduct comprehensive technical quality control inspections on all watch repairs, ensuring adherence to brand specifications and procedures; document and upscale quality control failures to the Head of Technical Operations for resolution and further processing.
• Operational Compliance & Workstation Management: adhere to service centre policies, ensure proper disposal or storage of used spare parts, maintain a clean and safe workstation, and keep equipment in optimal condition.
• Inventory Support: assist with periodic stock counts and inventory management as required.

Skills

Quality control

Attention to detail

Autonomy

Interpersonal skills

Team player

Tools

MS Office

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

MAIN PURPOSE

Reporting to the Head of Technical Operations, SEA this role is responsible for upholding the highest technical quality standards in watch repairs, directly contributing to the excellence of sales and after-sales services.

KEY RESPONSIBILITIES

• 1. Technical Quality Control & Assurance Conduct comprehensive technical quality control inspections on all watch repairs, ensuring strict adherence to established procedures and brand specifications. Document and upscale quality control failures to the Head of Technical Operations for appropriate resolution and further processing. Maintain accurate and comprehensive records of all quality control failures. Proactively identify and report technical issues, contributing to continuous improvement initiatives and providing constructive feedback to management.
• 2. Operational Compliance & Workstation Management Adhere strictly to service centre policies regarding authorized repairs, ensuring no unauthorized watches or non-watch products are serviced. Ensure the proper disposal or storage of used spare parts, maintaining a clean, organized, and safe workstation. Maintain all equipment in optimal working condition to facilitate effective daily operations.
• 3. Inventory Support Assist with periodic stock counts and inventory management as required.

REQUIREMENT

• Good visual acuity and meticulous attention to detail.
• No formal prior experience in a comparable role is mandatory as training will be provided, but prior experience in quality control or the watch industry is highly advantageous.
• Proven ability to work autonomously and demonstrate self-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.
• Proficiency in standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.
• Strong collaboration required with both Technical and Admin teams as well strong functional line of reporting with line manager.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.