Customer Service Assistant – Logistics [EL]

WECRUIT PTE. LTD.

Singapore

On-site

SGD 33,000 - 50,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Wecruit Pte Ltd in Singapore is seeking a dedicated Customer Service support professional to assist with daily air and sea freight operations.

You will coordinate with airlines, shipping lines and freight carriers, address customer enquiries, and provide timely shipment updates as part of a collaborative team led by the Team Manager.

The role also includes assisting with sea freight documentation and coordinating with other departments to ensure efficient customer service operations.

Responsibilities

Support the Customer Service team in handling daily air and sea freight operations.
Monitor and manage customer service ratings for air and sea freight shipments.
Coordinate with airlines, shipping lines and freight carriers on shipment-related matters.
Liaise with customers to address enquiries and provide shipment updates.
Assist with sea freight documentation, including bookings, Bills of Lading and other shipping documents.
Work closely with the Team Manager and relevant departments to ensure efficient customer service operations.

Job description

Support the Customer Service team in handling daily air and sea freight operations.
Monitor and manage customer service ratings for air and sea freight shipments.
Coordinate with airlines, shipping lines and freight carriers on shipment-related matters.
Liaise with customers to address enquiries and provide shipment updates.
Assist with sea freight documentation, including bookings, Bills of Lading and other shipping documents.
Work closely with the Team Manager and relevant departments to ensure efficient customer service operations.
EA License No: 20C0270
Wecruit Pte Ltd