Assistant Manager (Customer Service & Logistics) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a proactive operations assistant to support customer service and logistics for co-loading operations. You will help manage cargo bookings and coordinate airline capacity, ensuring customers receive accurate information on products and shipment requirements.

Collaborating with internal teams and external partners, you will monitor shipment status, resolve issues, and keep booking data up to date. Strong communication and teamwork are essential.

Qualifications

• Experience in customer service and logistics coordination.
• Ability to manage cargo bookings and coordinate with airline capacity.
• Strong communication and problem-solving skills.
• Collaborative team player able to guide others.

Responsibilities

• Assist in customer service and logistics coordination for co-loading operations.
• Oversee daily cargo bookings and airline capacity arrangements.
• Provide customers with accurate information on airline products and shipment requirements.
• Coordinate with internal teams and external partners to ensure smooth shipment handling.
• Monitor shipment status, resolve issues, and communicate timely updates.
• Maintain booking information and support billing and invoicing processes.
• Guide team members in handling customer enquiries and operational tasks.
• Support Manager in monitoring service quality and improving efficiency.
• Perform other duties as assigned.

Skills

Customer service

Logistics coordination

Communication

Tools

Booking software

CRM

Job description

• Assist in managing customer service and logistics coordination for co-loading operations.
• Oversee daily cargo bookings and airline capacity arrangements.
• Ensure customers receive accurate information on airline products and shipment requirements.
• Coordinate with internal teams and external partners to ensure smooth shipment handling.
• Monitor shipment status, resolve customer issues, and ensure timely communication.
• Maintain accurate booking information and support billing and invoicing processes.
• Guide team members in handling customer enquiries and operational tasks.
• Support the Manager in monitoring service quality and improving operational efficiency.
• Perform other duties as assigned.

EA License No: 20C0270

Wecruit Pte Ltd