Customer Service Assistant

ALPS LOGISTICS (S) PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

ALPS Logistics (S) PTE LTD in Singapore is seeking a Customer Service Assistant to act as the main contact point between customers and operations, ensuring shipment instructions, schedules, status updates and service requests are handled accurately and on time.

You will proactively inform customers of delays or changes, coordinate with customers, shipping lines and forwarders, and assist with billing documentation to ensure timely invoicing.

Qualifications

• Minimum GCE "N" Level qualification.
• Minimum 1 year of working experience in a related industry (logistics, freight forwarding or shipping).
• Good coordination, communication and customer-service skills.
• Strong attention to detail, especially in documentation and record-keeping.

Responsibilities

• Coordinate closely with customers and operations staff as the main point of contact, ensuring shipment instructions, schedules, status updates and service requests are handled accurately and on time.
• Proactively inform customers of delays, changes or exceptions and recommend appropriate solutions.
• Handle customer feedback and complaints, follow up with relevant departments, and elevate unresolved issues to the Supervisor.
• Monitor and coordinate import and export shipments, local deliveries, cargo-space bookings and confirmations with customers, shipping lines and forwarders.
• Coordinate delivery, pick-up, cargo stuffing and un-stuffing arrangements with sub-contractors, hauliers, the warehouse and customers, and follow up on timely completion and proof of delivery.
• Prepare, verify and issue shipping documents, including invoices, packing lists, bills of lading or airway bills, delivery orders, shipping instructions, booking confirmations and customs-related documents.
• Arrange and follow up on customs, port and permit-related requirements together with the operations team where required.
• Check documents for accuracy, completeness and compliance with customer requirements, company procedures and applicable regulations before releasing them for action.
• Follow up on missing or incorrect documents with customers, shipping lines and other parties.
• Provide operations and accounts with accurate information to support timely billing and invoicing and help resolve billing queries.
• Maintain accurate cargo inventory records based on customer instructions and stock movements, promptly updating stock-in, stock-out and balances and assisting with stock checks and discrepancy investigations.

Skills

Coordination skills

Communication skills

Customer service

Education

GCE N Level

Job description

Job Responsibilities of Customer Service Assistant

• Coordinate closely with customers and operations staff as the main point of contact, ensuring shipment instructions, schedules, status updates and service requests are handled accurately and on time.
• Proactively inform customers of delays, changes or exceptions and recommend appropriate solutions.
• Handle customer feedback and complaints, follow up with relevant departments, and elevate unresolved issues to the Supervisor.
• Monitor and coordinate import and export shipments, local deliveries, cargo-space bookings and confirmations with customers, shipping lines and forwarders.
• Coordinate delivery, pick-up, cargo stuffing and un-stuffing arrangements with sub-contractors, hauliers, the warehouse and customers, and follow up on timely completion and proof of delivery.
• Prepare, verify and issue shipping documents, including invoices, packing lists, bills of lading or airway bills, delivery orders, shipping instructions, booking confirmations and customs-related documents.
• Arrange and follow up on customs, port and permit-related requirements together with the operations team where required.
• Check documents for accuracy, completeness and compliance with customer requirements, company procedures and applicable regulations before releasing them for action.
• Follow up on missing or incorrect documents with customers, shipping lines and other parties.
• Provide operations and accounts with accurate information to support timely billing and invoicing and help resolve billing queries.
• Maintain accurate cargo inventory records based on customer instructions and stock movements, promptly updating stock-in, stock-out and balances and assisting with stock checks and discrepancy investigations.
• Maintain up-to-date shipment trackers, inventory records, logs and status reports that are organised and easily retrievable for customers and management.
• Perform any other duties as required and directed by the Supervisor

Requirements:

• Minimum GCE "N" Level qualification.
• Minimum 1 year of working experience in a related industry (logistics, freight forwarding or shipping).
• Good coordination, communication and customer-service skills.
• Strong attention to detail, especially in documentation and record-keeping.