Logistics Customer Service

DEL ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Basic Salary

Performance bonus

Annual leave

Medical benefits

Training and career development

Job summary

DEL ENTERPRISE PTE. LTD. is seeking a diligent Logistics Assistant to coordinate sea and air shipments, liaise with customers and internal teams, and manage documentation.

The role emphasizes accuracy in handling permits, delivery orders, and notices, as well as timely communication on status and schedules. Ideal candidates have at least a diploma or equivalent, strong communication, and basic MS Office skills.

Qualifications

• Minimum GCE 'N'/'O' Level; Diploma preferred.
• Good communication and interpersonal skills.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Freight forwarding customer service experience is advantageous.
• Strong coordination and problem-solving abilities.
• Independent, organized and team-oriented.
• Willingness to learn and positive attitude.

Responsibilities

• Coordinate sea and air shipments, transport, warehouse activities, and deliveries.
• Liaise with customers, warehouse staff, transporters, carriers, co-loaders, and internal departments.
• Prepare customs permits, clearance documents, refund applications, delivery orders, and arrival notices.
• Check, sort, match, and file shipping and warehouse documents accurately and on time.
• Prepare payment vouchers for carrier and co-loader charges and submit them to the Accounts Department.
• Handle customer and shipper enquiries, requests, and complaints promptly and professionally.
• Update customers on order status, inventory availability, shipment progress, and delivery schedules.
• Support daily operations to meet customer service standards.
• Perform other duties assigned by the Operations Manager, Sales Manager, or immediate superior.

Skills

Communication skills

Interpersonal skills

Coordination

Problem solving

Teamwork

Willingness to learn

Positive attitude

Education

GCE N/O Level

Diploma preferred

Tools

Excel

Word

Outlook

Job description

Job Responsibilities

• Coordinate sea and air shipments, transport, warehouse activities, and deliveries.
• Liaise with customers, warehouse staff, transporters, carriers, co-loaders, and internal departments.
• Prepare customs permits, clearance documents, refund applications, delivery orders, and arrival notices.
• Check, sort, match, and file shipping and warehouse documents accurately and on time.
• Prepare payment vouchers for carrier and co-loader charges and submit them to the Accounts Department.
• Handle customer and shipper enquiries, requests, and complaints promptly and professionally.
• Update customers on order status, inventory availability, shipment progress, and delivery schedules.
• Support daily operations to meet customer service standards.
• Perform other duties assigned by the Operations Manager, Sales Manager, or immediate superior.

Job Requirements:

• Minimum GCE ‘N’ / ‘O’ Level, Diploma preferred
• Good communication and interpersonal skills
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Candidates with freight forwarding customer service experience will have an added advantage.
• Strong coordination and problem-solving skills
• Willingness to learn and a positive working attitude
• Independent, organized, and comfortable working as part of a team.
• Training and guidance will be provided where required.

Benefits

• Basic Salary
• Variable incentive Scheme (Performance bonus & etc)
• Annual leave and medical benefits
• Training and career development opportunities