Customer Service Assistant (Logistics)

LIGHTVERSE PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

LIGHTVERSE PTE. LTD. in Singapore is seeking a responsible Customer Service Assistant to support our logistics team. You will respond to inquiries via WhatsApp, phone, and email, and provide timely updates on parcel status.

The role emphasizes ownership, professionalism in handling complaints, and coordination with operations, warehouse, and drivers to resolve issues in a fast-paced environment. English is required, Mandarin is a plus.

Qualifications

• Demonstrated ability to provide courteous customer service.
• Comfort with handling customer inquiries via multiple channels.
• Ability to stay organized and manage multiple tasks.

Responsibilities

• Handle daily client and customer enquiries via WhatsApp, phone and email.
• Provide accurate updates on parcel and delivery status.
• Handle customer complaints professionally and follow up until resolved.
• Assist with delayed, failed, missing or damaged delivery enquiries.
• Coordinate with the operations team, warehouse and drivers to resolve delivery issues.
• Keep customers updated on the progress of their cases.
• Escalate serious or unresolved issues when necessary.
• Perform basic customer service and administrative duties.

Skills

Customer service

Communication skills

Multitasking

Problem solving

English proficiency

Mandarin proficiency

Job description

Job Description:

We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team.

Responsibilities

• Handle daily client and customer enquiries via WhatsApp, phone and email.
• Provide accurate updates on parcel and delivery status.
• Handle customer complaints professionally and follow up until resolved.
• Assist with delayed, failed, missing or damaged delivery enquiries.
• Coordinate with the operations team, warehouse and drivers to resolve delivery issues.
• Keep customers updated on the progress of their cases.
• Escalate serious or unresolved issues when necessary.
• Perform basic customer service and administrative duties.

Requirements

• Good communication and customer service skills.
• Patient and able to handle customer complaints professionally.
• Responsible and able to follow up on issues independently.
• Basic computer skills.
• Able to multitask in a fast-paced environment.
• Experience in customer service or logistics is an advantage.
• Able to communicate in English; Mandarin is an advantage.

We are looking for someone who takes ownership of customer enquiries and follows through until the issue is resolved.