Customer Service Executive

W TECH SOLUTIONS PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

W TECH SOLUTIONS PRIVATE LIMITED in Singapore seeks a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

You will respond to inquiries via phone, email, WhatsApp and social media; process orders and issue quotes; coordinate with internal teams to ensure timely deliveries; and assist with invoicing and documentation. This role is on-site in Tampines.

Qualifications

• Proficient in Microsoft Office applications to support documentation and communication.
• Ability to multitask and work independently to manage diverse responsibilities effectively.
• Good communication and interpersonal skills to engage with customers and internal teams professionally.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information.
• Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion.
• Resolve customer complaints professionally and promptly to maintain satisfaction.
• Build and maintain positive relationships with customers to enhance loyalty.
• Coordinate with internal teams to manage deliveries, orders, and service requests efficiently.
• Perform daily office administrative duties including scheduling and managing office supplies.
• Prepare invoices, purchase orders, and maintain accurate documentation for business transactions.
• Organize and maintain filing and record-keeping systems for easy retrieval and compliance.
• Assist management with ad hoc administrative tasks as needed to support business operations.

Skills

Microsoft Office

multitasking

Communication

Interpersonal skills

Tools

Word

Excel

Outlook

Job description

Job Summary

We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
• Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
• Resolve customer complaints professionally and promptly to maintain satisfaction
• Build and maintain positive relationships with customers to enhance loyalty
• Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
• Perform daily office administrative duties including scheduling and managing office supplies
• Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
• Organize and maintain filing and record-keeping systems for easy retrieval and compliance
• Assist management with ad hoc administrative tasks as needed to support business operations

Required competencies and certifications

• Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication
• Ability to multitask and work independently to manage diverse responsibilities effectively
• Good communication and interpersonal skills to engage with customers and internal teams professionally

Preferred competencies and qualifications

• Experience working in a customer service or administrative role within an SME environment
• Familiarity with invoicing or basic accounting software to assist with financial documentation
• Basic knowledge of social media and customer messaging platforms to enhance customer engagement

Other Information

Working Hours

• Monday to Friday: 9am - 6pm

Location

• Tampines