Customer Service & Operations Assistant

OCTOPACK SEA PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

OCTOPACK SEA PTE LTD in Singapore is seeking a responsible Customer Service & Operations Assistant to support daily customer inquiries, process orders, check stock and coordinate deliveries. The role requires strong communication, attention to detail, and the ability to work closely with warehouse and delivery teams to ensure smooth operations.

The candidate should be organised, reliable and capable of working both independently and as part of a team in a fast-paced environment.

Qualifications

• 1–2 years of experience in customer service, order processing, logistics or warehouse operations preferred.
• Good communication and interpersonal skills.
• Good computer skills and familiarity with Microsoft Office/Excel.
• Organised, responsible and detail-oriented.
• Able to work independently and as part of a team.
• Able to work in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Receive and process customer orders accurately and check product availability.
• Assist with regular stock cycle counts and report discrepancies.
• Coordinate delivery timing with customers and liaise with the warehouse/delivery teams.
• Maintain proper filing and records of orders, deliveries and communications.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Tools

Microsoft Office

Excel

Job description

Job Summary

We are looking for a responsible and organised Customer Service & Operations Assistant to support daily customer enquiries, order processing, inventory checking and delivery coordination. The role requires good communication skills, attention to detail and the ability to work closely with the warehouse and delivery teams.

Key Responsibilities

1. Customer Service

• Handle customer enquiries through phone, WhatsApp, email and other communication channels.
• Provide information on products, pricing, stock availability and delivery status.
• Follow up on customer requests and resolve basic issues promptly.
• Maintain good relationships with customers.

2. Order Processing

• Receive and process customer orders accurately.
• Check product availability before confirming orders.
• Prepare and update sales orders, delivery orders and related documents.
• Coordinate with the warehouse team to ensure orders are prepared correctly and on time.

3. Stock Control

• Assist with regular stock cycle counts.
• Check physical stock against system records and report discrepancies.
• Monitor stock levels and highlight low-stock or fast-moving items.
• Assist in maintaining accurate inventory records.

4. Delivery Coordination

• Liaise with the delivery team on daily delivery schedules and requirements.
• Coordinate delivery timing and special instructions with customers.
• Follow up on delivery status and update customers where necessary.
• Report any delivery issues, delays or discrepancies to the relevant person.

5. General Office & Operations Support

• Maintain proper filing and records of orders, deliveries and customer communications.
• Assist with daily administrative and operational tasks.
• Work closely with the sales, warehouse and delivery teams to ensure smooth operations.
• Perform other duties as assigned by the supervisor or management.

Requirements

• Minimum 1–2 years of experience in customer service, order processing, logistics or warehouse operations preferred.
• Good communication and interpersonal skills.
• Good computer skills and familiarity with Microsoft Office/Excel.
• Organised, responsible and detail-oriented.
• Able to work independently and as part of a team.
• Able to work in a fast-paced environment.

Key Qualities

• Customer-focused
• Accurate and organised
• Good follow-up skills
• Team player
• Responsible and proactive
• Good communication skills