Customer Service Assistant

Zig by ComfortDelGro; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

Zig by ComfortDelGro is seeking an Operations Associate to process P2P bookings, handle enquiries, and provide timely service recovery following standard procedures.

You will work in an operational environment, liaising with stakeholders and delivering quality customer service. English and Mandarin abilities are beneficial; willingness to work shifts, including weekends and public holidays, is required.

Qualifications

• GCE O Level or Diploma in any discipline.
• Proficient in MS Office and able to diagnose basic technical issues.
• Able to speak and understand English; Mandarin or other dialects is a plus.

Responsibilities

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.
• Provide real-time service recovery to affected parties when required, in accordance with established procedures.
• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.
• Support additional operational areas beyond P2P services as and when the operational scope is expanded.
• Any other duties as assigned by company

Skills

Interpersonal skills

Customer service

Teamwork

Independent work

Shift work

English/Mandarin language ability

Problem solving

Education

GCE O Level / Diploma

Tools

MS Office

Job description

Job Responsibilities

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.
• Provide real-time service recovery to affected parties when required, in accordance with established procedures.
• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.
• Support additional operational areas beyond P2P services as and when the operational scope is expanded.
• Any other duties as assigned by company

Job Requirements

• Education/Qualifications: GCE 'O' Level / Diploma in any discipline.
• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.
• Ability to speak and understand English / Mandarin / some dialects is a plus.
• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.
• Possess good interpersonal and hearing skills.
• Willingness to work shifts, including weekends and public holidays.