Customer Support Assistant (Field Support Technology Division)

Fujitec; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Fujitec Singapore is seeking a frontline Customer Service Coordinator to handle timely responses, dispatch calls, and log information in the dispatch system. You will assist in building specifications and locations as required, ensuring clear communication with customers and internal teams.

The role requires active listening, good communication, and the ability to multitask in a fast-paced environment, including weekends and public holidays on rotating shifts.

Qualifications

• Excellent communication and active listening abilities are required.
• Willingness to work on rotating shifts, including weekends and public holidays.
• Proficient with basic computer systems and data entry tasks.
• Ability to multitask while engaging with customers and recording information.
• Capable of thriving in a fast-paced service environment.

Responsibilities

• Provide timely responses from customers or users and dispatch calls.
• Assist in building specifications, locations and related data in the dispatch system.
• Monitor and close out calls based on status reports from the Service Maintenance Division.
• Collect and summarize reports.

Skills

Communication skills

Active listening

Rotating shifts

Weekends/public holidays

Computer skills

Multitasking

Fast-paced environment

Job description

Job Description

• To provide timely response from customers or users and dispatching calls.
• To assistant in building specification, location and other related information in the dispatch system as and when required.
• To monitor and close out all calls based on set status report from the Service Maintenance Division.
• To collect and summarize reports.

Job Requirements

• Good communication skills.
• Active listening skills.
• Willing to work on rotating shifts.
• Willing to work on weekends and Public Holiday.
• Basic computer skills
• Able to multi-task such astalking to customers while logging information into the system.
• Able to work in a fast paced environment.

Skills

Customer ServiceCustomer InteractionCall TakingHandling Customer FeedbackVerbal CommunicationAttentive ListeningAbility to work at a Fast PaceComputer LiteracyCustomer OrientedMulti Tasking