Customer Service (AR Billing) Executive

Private Advertiser; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Private Advertiser in Singapore seeks a capable administrator to support the sales team, manage client interactions at retail level, and coordinate sales activities to ensure smooth order processing.

You'll handle quotations, shipping coordination, payments follow-up, and customer service across showroom and digital channels, contributing to strong client relationships and compliance with corporate standards. The role requires basic accounting knowledge and experience with SAP.

Qualifications

• Experience in sales order processing and administration.
• Strong communication with clients and internal teams.
• Attention to accuracy in documentation and billing.

Responsibilities

• Process sales quotations and generate Sales Orders and Delivery Orders.
• Follow up with Materials Planner and customers to resolve missing details.
• Verify stock levels and payment records before processing orders.
• Coordinate shipment and delivery schedules with vendors and customers.
• Follow up with customers to collect payments per terms.
• Respond to customer inquiries about orders and deliveries.

Skills

Sales administration

Client relations

Communication skills

Attention to detail

Education

Diploma or equivalent in business/commerce

Tools

SAP

Job description

About the role

You will provide administrative support to the sales team, manage client interactions at retail level, coordinate sales activities, and ensure excellent customer service to build strong client relationships.

Key responsibilities

• Process sales quotations from the Materials Planner to generate accurate Sales Orders and Delivery Orders


• Follow up with Materials Planner and customers to resolve incomplete information or missing documents


• Verify stock inventory levels and payment records before processing sales orders to ensure accuracy and compliance


• Coordinate shipment and delivery schedules with vendors and customers to ensure timely fulfilment


• Follow up with customers to collect payments according to agreed sales terms


• Respond promptly to customer enquiries regarding sales order and delivery order status


• Manage incoming phone calls and handle daily correspondence by clearing and filing documents efficiently


• Prepare and submit required reports accurately and on time to meet corporate standards


• Represent the company professionally in all customer interactions, local government compliance, and external relations


• Promote the company's product range and services through customer service at the showroom, sales visits, and digital communication channels

About you

• Basic accounting knowledge to support billing and financial tasks


• Experience using SAP system for managing sales and billing processes


• Strong interpersonal and communication skills to engage effectively with clients and team members


• Attention to detail to ensure accuracy in documentation and client information

About us

We pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design industry.