Indoor Sales (Customer Service Exe)

Lim Kim Hai Electric Co (S) Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Performance bonus

Quarterly incentives

Annual profit sharing

Medical benefits

Training opportunities

Free parking

Job summary

Lim Kim Hai Electric Co (S) Pte Ltd is seeking a proactive Customer Service and Sales Support professional in Singapore. The role focuses on handling customer enquiries, preparing quotations, processing orders, and coordinating with suppliers and logistics to ensure timely deliveries.

You will leverage ERP systems and CRM tools to optimize processes, maintain accurate documentation, and build strong client relationships while contributing to ongoing process improvements and AI-enabled efficiency

Qualifications

• Diploma or Bachelor's degree in any discipline; engineering background advantageous.
• Proficient in Microsoft Excel (VLOOKUP, PivotTables, formulas).
• Experience with ERP systems is preferred; familiarity with HubSpot/Salesforce is a plus.

Responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements using the ERP system.
• Monitor order status and coordinate with customers, suppliers, logistics and internal departments for timely delivery.
• Build and maintain strong customer relationships with responsive, professional service.
• Resolve customer enquiries and complaints promptly and effectively.
• Source products, obtain supplier quotations, and support procurement to meet project needs.
• Maintain accurate sales and order documentation per company procedures.
• Adopt AI tools and digital tech to improve efficiency and customer service processes.

Skills

Negotiation

Communication

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Willing to learn AI tools

Teamwork

Independence

Education

Diploma or Bachelor's degree

Engineering background advantageous (Electrical/Mechatronics)

Tools

ERP systems

Microsoft Excel

HubSpot

Salesforce

Online chat / e-commerce platforms

Job description

About the role

This role involves handling customer enquiries and preparing quotations based on customer requirements, processing sales orders, purchase requisitions, invoices, and delivery arrangements using the ERP system, and monitoring order status while coordinating with customers, suppliers, logistics, and internal departments to ensure timely delivery.

Key responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements

• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system

• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery

• Build and maintain strong customer relationships through responsive and professional service

• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively

• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements

• Maintain accurate sales and order documentation, ensuring compliance with company procedures

• Adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes

• Support continuous process improvements and perform other duties as assigned by Manager

About you

• Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.

• Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas)

• Experience with ERP systems is preferred

• Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage

• Strong negotiation and coordination skills

• Excellent communication and interpersonal skills

• Good analytical, problem-solving, and decision-making abilities

• Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes

• Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team

• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task

Benefits

• Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing

• Medical benefits include clinical, specialist, TCM and dental

• Relevant training and invaluable experience

• Free parking