Customer Service Executive

SECOM (SINGAPORE) PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SECOM (SINGAPORE) PTE LTD is seeking a detail‑oriented Sales Support & Administrative professional in Singapore to manage quotations, sales orders, and coordination across departments. The role also covers credit control, customer engagement, and contractual documentation.

You will support sales operations, maintain records, and assist in marketing and business development activities, while ensuring timely follow‑ups and accurate data handling for customers and vendors.

Responsibilities

• Prepare, follow up on quotations and process sales orders for quotations
• Distribute work orders to departments and archive in sales files
• Assist in collecting down payments when required
• Prepare Security Design on floor plan based on customer requirements
• Circulate maintenance contracts to executives and remind during weekly sales meetings
• Expedite purchase orders from customers
• Handle vendor approval forms or customer digital portal setup
• Prepare sales performance reports for submission
• Compile monthly sales quotation summary reports
• Circulate notifications / news to customers
• Contact customers to build rapport and gather feedback
• Prepare service agreements for system commissioning

Job description

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations


• Distribution of work orders to various department and scanning / archiving to sales files


• Application of communication link & assist in collecting down payment (when required)


• Assist to prepare Security Design on floor plan based on customer requirement (when required)


• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting


• To expedite PO from customers whenever needed


• To handle vendor approval form or customer digital portal setup


• To prepare the sales performance report for submission


• To compile monthly sales quotation summary report


• To circulate notifications / news


• To contact customer to build rapport and gather feedback


• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information


• To participate in marketing and/ or new business development activities as assigned by the Manager


• To participate in all customer rapport program organized by the Customer Service team


• To provide customer service & to manage customer relations for assigned customers including customer visits