Customer Service (AR Billing) Executive

Rice Fields Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

Rice Fields Pte Ltd is seeking an Administrative Assistant to support the sales team, manage showroom and client interactions, and coordinate sales activities. You will ensure accurate order processing, timely deliveries, and professional customer service in a retail and showroom environment.

The role requires strong communication skills, basic accounting knowledge, and experience with SAP for sales and billing processes.

Qualifications

• Basic accounting knowledge for billing tasks
• Experience with SAP for sales and billing
• Strong interpersonal and communication skills
• Attention to detail in documentation and client data

Responsibilities

• Process sales quotations from the Materials Planner to generate accurate Sales Orders and Delivery Orders
• Follow up with Materials Planner and customers to resolve incomplete information or missing documents
• Verify stock inventory levels and payment records before processing sales orders to ensure accuracy and compliance
• Coordinate shipment and delivery schedules with vendors and customers to ensure timely fulfillment
• Follow up with customers to collect payments according to agreed sales terms
• Respond promptly to customer enquiries regarding sales order and delivery order status
• Manage incoming phone calls and daily correspondence by clearing and filing documents
• Prepare and submit required reports accurately and on time to meet corporate standards
• Represent the company professionally in all customer interactions, local government compliance, and external relations
• Respond to requests from internal and external parties promptly to support smooth operations
• Maintain a high level of professionalism and passion when engaging with internal teams and external customers
• Promote the company’s product range and services through customer service at the showroom, sales visits, and digital communication channels
• Conduct all business transactions in accordance with company policies and procedures
• Deliver professional and quality customer service standards consistently to customers and vendors
• Perform other duties as assigned by management to support business needs

Skills

Interpersonal communication

Attention to detail

Basic accounting

Tools

SAP

Job description

Rice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design industry.

Job Summary

You will provide administrative support to the sales team, manage client interactions at retail level, coordinate sales activities, and ensure excellent customer service to build strong client relationships.

Responsibilities:

• Process sales quotations from the Materials Planner to generate accurate Sales Orders and Delivery Orders
• Follow up with Materials Planner and customers to resolve incomplete information or missing documents
• Verify stock inventory levels and payment records before processing sales orders to ensure accuracy and compliance
• Coordinate shipment and delivery schedules with vendors and customers to ensure timely fulfillment
• Follow up with customers to collect payments according to agreed sales terms
• Respond promptly to customer enquiries regarding sales order and delivery order status
• Manage incoming phone calls and handle daily correspondence by clearing and filing documents efficiently
• Prepare and submit required reports accurately and on time to meet corporate standards
• Represent the company professionally in all customer interactions, local government compliance, and external relations
• Respond to requests from internal and external parties promptly to support smooth operations
• Maintain a high level of professionalism and passion when engaging with internal teams and external customers
• Promote the company’s product range and services through customer service at the showroom, sales visits, and digital communication channels
• Conduct all business transactions in accordance with company policies and procedures
• Deliver professional and quality customer service standards consistently to customers and vendors
• Perform other duties as assigned by management to support business needs

Preferred competencies and qualifications

• Basic accounting knowledge to support billing and financial tasks
• Experience using SAP system for managing sales and billing processes
• Strong interpersonal and communication skills to engage effectively with clients and team members
• Attention to detail to ensure accuracy in documentation and client information