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DSV Road GmbH; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Dsv Air & Sea SAU in Singapore is seeking a Full-Time role focused on managing customer orders and shipments. Responsibilities include liaising with the Operations Team, ensuring accurate documentation, and maintaining effective communication with customers.

The ideal candidate should have experience in customer service, order processing, and familiarity with inventory systems. Timely response to customer queries and adherence to safety rules are essential.

Qualifications

• Experience in customer service and order management.
• Strong communication skills for liaising with operations and customers.
• Ability to handle inventory systems and shipping documentation.

Responsibilities

• Work with customers to fulfill orders and handle shipments.
• Ensure accurate order processing and documentation.
• Manage customer inventory systems and assist in operations.

Job description

Job Req Number: 114442
Time Type: Full Time

Responsibilities

• Responsible for working with customers to fulfil their orders and shipments arrangement.Investigate customers complaints and stock discrepancies etc.
• Liaise closely with the Operations Team to ensure prompt and accurate order processing and outgoing order/shipments.
• Responsible for all Shipping Documentation and Permit Declaration.
• Ensuring minimum response time to customer’s queries or complaints.
• Ensuring efficient and timely order processing and billing information, to assist in the month end closing for invoicing and accrual.
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory.
• Manage Customer’ Inventory system (if any), and internal Warehouse Management System.
• Provide Daily, Weekly & Monthly CS related Report.
• Making sure that workplace safety rules & DSV Policy are being followed
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ standard operating procedures are followed and updated.
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Perform ad-hoc tasks assisted by manager in support of operations when necessary.