Sales Engineer

GENII IDEAS (S) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

GENII IDEAS (S) PTE. LTD. is seeking an Operations Coordinator to manage order processing from entry to invoicing and to ensure accurate documentation across ERP/CRM systems.

The role includes handling customer inquiries, resolving order discrepancies, and coordinating service requirements with internal teams. The position involves compiling routine sales reports, updating dashboards, and monitoring KPIs while coordinating with warehouse and logistics for inventory and shipments.

Responsibilities

• Order Processing Management: Overseeing sales orders from entry to invoicing, delivery tracking and ensuring accurate documentation across ERP/CRM systems.
• Customer Relationship Support: Acting as liaison for client inquiries, managing pre- and post-sales communications, resolving order discrepancies and coordinating service requirements.
• Reporting Administration: Compiling daily/weekly/monthly sales reports, updating pipeline dashboards and tracking KPIs such as conversion rates and bookings.
• Inventory & Procurement Coordination: Monitoring stock levels, coordinating with warehouse/logistics teams to fulfill shipments and manage office inventories.
• Document & Contract Maintenance: Drafting, reviewing and archiving quotations, purchase orders, service agreements, and compliance paperwork.
• Cross-Departmental Workflow Facilitation: Bridging communication between field sales, finance and logistics to ensure seamless project milestones and administrative workflows.

Job description

Order Processing Management: Overseeing sales orders from initial entry and verification to invoicing, delivery tracking, and ensuring accurate documentation across internal ERP or CRM systems.

Customer Relationship Support: Acting as a primary liaison for client inquiries, managing pre- and post-sales communications, resolving order discrepancies, and coordinating client service requirements.

Reporting Administration: Compiling daily, weekly, or monthly sales reports, updating pipeline dashboards, and tracking key performance indicators (KPIs) such as conversion rates and booking targets.

Inventory & Procurement Coordination: Monitoring stock levels, coordinating with warehouse and logistics teams to fulfill shipments, and managing office or operational supply inventories.

Document & Contract Maintenance: Drafting, reviewing, and archiving commercial documents including quotations, purchase orders, service agreements, and compliance paperwork.

Cross-Departmental Workflow Facilitation: Bridging communication between field sales teams, finance, and logistics to ensure seamless execution of project milestones and administrative workflows.