Customer Service Agent (Airport)

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm seeks customer service representatives to work at Changi Airport. The role involves providing assistance to passengers during check-in and boarding, ensuring smooth experiences. Ideal candidates will have prior experience in customer-facing roles and be ready to work on rotating shifts, including weekends and public holidays. Competitive salary up to $2,500 with additional benefits like a sign-on bonus and annual leave is offered.

Benefits

Sign-On Bonus: $5,000

Shift Allowance: $240

Annual Increment

AWS

Variable Bonus

Training Provided

12 Days Annual Leave

Qualifications

• Prior experience in airport or customer-facing roles is an advantage.
• Able to work 6-day weeks on rotating shifts (24/7), including weekends and Public Holiday.

Responsibilities

• Provide friendly and professional service to passengers at check-in, boarding, and arrival areas.
• Assist with check-in, seat arrangements, boarding passes, and baggage enquiries.
• Guide passengers on flight details, gate information, and airport facilities.
• Support passengers needing special assistance (e.g. elderly, children, VIPs).
• Verify travel documents and follow airline and immigration rules.
• Work closely with airline and airport teams to ensure seamless operations.
• Handle lost baggage or passenger feedback promptly and politely.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

Job Summary

• Salary Up to $2,500
• Sign-On Bonus: $5,000
• Shift Allowance: $240
• 6 days per week (Rotating Shifts)
• Changi Airport
• Benefits: Annual Increment, AWS, Variable Bonus, Training Provided, 12 Days Annual Leave

Job Responsibilities

• Provide friendly and professional service to passengers at check-in, boarding, and arrival areas
• Assist with check-in, seat arrangements, boarding passes, and baggage enquiries
• Guide passengers on flight details, gate information, and airport facilities
• Support passengers needing special assistance (e.g. elderly, children, VIPs)
• Verify travel documents and follow airline and immigration rules
• Work closely with airline and airport teams to ensure seamless operations
• Handle lost baggage or passenger feedback promptly and politely

Job Requirements

• Prior experience in airport or customer-facing roles is an advantage
• Able to work 6-day weeks on rotating shifts (24/7), including weekends and Public Holiday

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

We regret to inform that only shortlisted candidates would be notified.

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Yong Jia Wen

Registration Number: R25146805

EA License No: 13C6730 (MCI Consulting Pte Ltd)