Customer Service Advocate - Flexible Hours & Impact

N20 PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

N20 PTE. LTD. is seeking a Customer Service Representative to join our Singapore team. You will handle calls, respond to inquiries, and resolve issues with a focus on customer satisfaction while maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment. Flexibility to work evenings and weekends may be required, and you will collaborate with other departments to improve service quality.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong communication and interpersonal skills.
• Analytical thinker with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Detail-oriented and accurate in handling records.
• Proficient with Microsoft Office and customer service tools.
• Team player with flexibility for shifting schedules.

Responsibilities

• Answer calls and respond to customer inquiries.
• Resolve complaints promptly and professionally.
• Provide product and service information to customers.
• Process orders and handle form submissions.
• Maintain accurate customer records and update data.
• Collaborate with other departments to resolve issues.
• Meet performance metrics such as call volume and resolution time.
• Continuously improve knowledge of products and services.

Skills

Customer service experience

Communication skills

Problem solving

Team work

Attention to detail

Tools

Microsoft Office

CRM software

Job description

N20 PTE. LTD. is seeking a Customer Service Representative to join our Singapore team. You will handle calls, respond to inquiries, and resolve issues with a focus on customer satisfaction while maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment. Flexibility to work evenings and weekends may be required, and you will collaborate with other departments to improve service quality.