Customer Service & Admin Coordinator | Online Retail Support

King Search; Singapore; On-site; SGD 25,000 - 27,000; Full time

Job summary

King Search is seeking a reliable Customer Service & Admin Executive to support online customers and handle daily administrative tasks that back sales operations.

You will respond to inquiries across live chat, email, and messaging apps, process orders, coordinate with logistics, and maintain up-to-date sales records.

The role requires attention to detail, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience: Prior experience in customer service, online retail, or administrative roles is preferred.
• Skills: Strong communication skills with a customer-centric attitude. Basic computer literacy (Excel, Word, and messaging apps).
• Attributes: Detail-oriented, organized, and capable of multi-tasking independently.

Responsibilities

• Respond promptly and professionally to customer enquiries across online channels (live chat, email, instant messaging, and sales platforms).
• Process daily online orders accurately and ensure timely updates to stock inventory systems; coordinate with warehouse or logistics partners to track deliveries and ensure on-time shipping.
• Maintain up-to-date sales records, customer databases, and filing systems; perform general administrative support tasks assigned by management.

Skills

Communication

Customer focus

Multitasking

Tools

Excel

Word

Job description

King Search is seeking a reliable Customer Service & Admin Executive to support online customers and handle daily administrative tasks that back sales operations.

You will respond to inquiries across live chat, email, and messaging apps, process orders, coordinate with logistics, and maintain up-to-date sales records.

The role requires attention to detail, strong communication, and the ability to multitask in a fast-paced environment.