Customer Relations Officer

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a customer-focused training and support specialist in Singapore for a 1-year contract. The role involves delivering onsite and remote training, assisting with installation and setup of printing equipment and related software, and guiding customers through daily workflows.

You will provide responsive support, perform basic troubleshooting, and coordinate with technical teams to resolve issues while building strong customer relationships through professional

Qualifications

• Experience in customer service, training, technical support, or a customer-facing role.
• Fresh graduates are welcome to apply.
• Experience in printing, production print, office equipment, or technology products is an advantage.
• Strong communication and interpersonal skills.
• Basic computer and software knowledge.

Responsibilities

• Conduct onsite and remote customer training on equipment and software usage.
• Support the installation and setup of printing equipment and related software.
• Guide customers on daily operations, printing, scanning, and basic workflow processes.
• Provide responsive customer support and assist with basic troubleshooting.
• Follow up with customers after installation to ensure a smooth user experience.
• Coordinate with technical teams to resolve customer issues when required.
• Build strong customer relationships through professional communication and service delivery.

Skills

Customer service

Training

Technical support

Communication

Job description

Key Responsibilities

• Conduct onsite and remote customer training on equipment and software usage.
• Support the installation and setup of printing equipment and related software.
• Guide customers on daily operations, printing, scanning, and basic workflow processes.
• Provide responsive customer support and assist with basic troubleshooting.
• Follow up with customers after installation to ensure a smooth user experience.
• Coordinate with technical teams to resolve customer issues when required.
• Build strong customer relationships through professional communication and service delivery.

Requirements

• Experience in customer service, training, technical support, or a customer-facing role.
• Fresh graduates are welcome to apply.
• Experience in printing, production print, office equipment, or technology products is an advantage.
• Strong communication and interpersonal skills.
• Basic computer and software knowledge.

Note: This is a 1-year contract role.

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No. : 11C5502

EA Reg No. : R23114633