Customer Onboarding & Training Specialist

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 3,500 - 5,200; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking a customer training specialist to deliver onsite and remote training for printing equipment and related software, ensuring users can operate systems confidently.

You will support installation, conduct demonstrations, and provide post-setup assistance, with a strong emphasis on clear communication, professionalism, and customer satisfaction.

Qualifications

• Diploma / Nitec in Business and Administration or equivalent.
• Experience in customer service, training, technical support, or a customer-facing role.
• Experience in printing, production print, office equipment, or technology products is an advantage.
• Strong communication and interpersonal skills.
• Confident in customer communication, presentations, and training delivery.
• Basic computer literacy and software knowledge.
• Strong problem-solving and customer service skills.
• Positive, professional, and customer-focused attitude.
• Willingness to learn new products and technologies.
• Able to work independently with a strong sense of ownership and responsibility.

Responsibilities

• Conduct onsite and remote customer training on equipment and software usage.
• Support the installation and setup of printing equipment and related software.
• Guide customers on daily operations, printing, scanning, and basic workflow processes.
• Provide responsive customer support and assist with basic troubleshooting.
• Follow up with customers after installation to ensure a smooth user experience.
• Coordinate with technical teams to resolve customer issues when required.
• Build strong customer relationships through professional communication and service delivery.

Skills

Communication

Interpersonal skills

Presentation skills

Customer service

Education

Diploma / Nitec in Business and Administration

Tools

Printing equipment

Job description

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking a customer training specialist to deliver onsite and remote training for printing equipment and related software, ensuring users can operate systems confidently.

You will support installation, conduct demonstrations, and provide post-setup assistance, with a strong emphasis on clear communication, professionalism, and customer satisfaction.