Customer Support Specialist (1 Year Contract)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 3,500 - 5,200; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking a customer training specialist to deliver onsite and remote training for printing equipment and related software, ensuring users can operate systems confidently.

You will support installation, conduct demonstrations, and provide post-setup assistance, with a strong emphasis on clear communication, professionalism, and customer satisfaction.

Qualifications

• Diploma / Nitec in Business and Administration or equivalent.
• Experience in customer service, training, technical support, or a customer-facing role.
• Experience in printing, production print, office equipment, or technology products is an advantage.
• Strong communication and interpersonal skills.
• Confident in customer communication, presentations, and training delivery.
• Basic computer literacy and software knowledge.
• Strong problem-solving and customer service skills.
• Positive, professional, and customer-focused attitude.
• Willingness to learn new products and technologies.
• Able to work independently with a strong sense of ownership and responsibility.

Responsibilities

• Conduct onsite and remote customer training on equipment and software usage.
• Support the installation and setup of printing equipment and related software.
• Guide customers on daily operations, printing, scanning, and basic workflow processes.
• Provide responsive customer support and assist with basic troubleshooting.
• Follow up with customers after installation to ensure a smooth user experience.
• Coordinate with technical teams to resolve customer issues when required.
• Build strong customer relationships through professional communication and service delivery.

Skills

Communication

Interpersonal skills

Presentation skills

Customer service

Education

Diploma / Nitec in Business and Administration

Tools

Printing equipment

Job description

About the Company

Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will serve as the primary point of contact for customers during installation and onboarding, providing user training and support to ensure a smooth transition and positive customer experience.

Responsibilities

• Conduct onsite and remote customer training on equipment and software usage.
• Support the installation and setup of printing equipment and related software.
• Guide customers on daily operations, printing, scanning, and basic workflow processes.
• Provide responsive customer support and assist with basic troubleshooting.
• Follow up with customers after installation to ensure a smooth user experience.
• Coordinate with technical teams to resolve customer issues when required.
• Build strong customer relationships through professional communication and service delivery.

Qualifications

• Diploma / Nitec in Business and Administration or equivalent
• Experience in customer service, training, technical support, or a customer-facing role.
• Experience in printing, production print, office equipment, or technology products is an advantage.
• Strong communication and interpersonal skills.
• Confident in customer communication, presentations, and training delivery.
• Basic computer literacy and software knowledge.
• Strong problem-solving and customer service skills.
• Positive, professional, and customer-focused attitude.
• Willingness to learn new products and technologies.
• Able to work independently with a strong sense of ownership and responsibility.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.