Technician

KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD. is seeking a technician to install, repair and maintain MFPs, and configure printer drivers and scan settings. The role requires travel to customers’ premises and usage of a ticketing system to track service requests.

Candidates should have over 1 year of experience with printers/copiers along with good communication skills and a positive attitude to assist customers effectively.

Qualifications

• 1+ year of experience with printers or copier machines.
• Own transport for on-site visits.
• Good communication and customer-service skills.

Responsibilities

• Install, repair and preventive maintenance of MFPs.
• Configure printer drivers and scan settings.
• Use ticketing system to document service requests.
• Assist customers with printer support and ensure timely service.
• Handle ad hoc duties.

Skills

Customer service

Communication skills

Positive attitude

Tools

Ticketing system

Printer drivers

Job description

Job Description

• Able to carry out installation, repair and preventive maintenance of MFP and ensure functionality
• Configure Printer drivers and Scan configuration
• Ensure use of ticketing system for proper record
• Able to assist customers by providing clear and helpful printer support
• Manage service requests promptly to meet customers and office needs
• Any ad hoc duties assigned

Requirement

• Possess more than 1 year of experience in Printers and/or Copier machines
• Possess own transport to travel to customers' premises
• Positive attitude and good communication skills to effectively assist customers