Customer Relationship Specialist

2B Printing; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity to contribute to company growth

Collaborative work environment

Competitive salary and benefits package

Job summary

2B Printing is seeking a dynamic Sales Representative to generate leads and assist in the sales process. Responsibilities include preparing quotations, invoicing, and coordinating with the finance department. The ideal candidate will have experience in the printing industry and excellent interpersonal skills.

Join a collaborative team and contribute to our growth with competitive salary and benefits. Apply by submitting your resume to [e-mail].

Qualifications

• 2-5 years of experience in sales and customer service, preferably in the printing industry.
• Ability to collaborate with different departments, including sales, marketing, and production.

Responsibilities

• Generate leads through various channels.
• Assist the sales team in providing information and preparing quotations.
• Create and send invoices to clients and follow up on payments.
• Coordinate with finance for payment collections.
• Negotiate terms and conditions with clients.
• Actively seek new business opportunities.
• Stay informed about industry trends and market conditions.
• Respond promptly to customer inquiries.

Skills

Excellent communication and interpersonal skills

Detail-oriented

Strong organizational abilities

Multitasking abilities

Collaborative teamwork

Education

Diploma or bachelor's degree in business, marketing, or related field

Job description

Key Responsibilities

• Generate leads through various channels (online platforms, networking events, referrals)
• Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement
• Create and send invoices to clients for products and services rendered and follow up on overdue payments
• Coordinate with the finance department to track and manage payment collections
• Negotiate terms and conditions with clients to secure deals and contracts
• Actively seek new business opportunities and clients
• Stay informed about industry trends, competitor activities, and market conditions
• Work closely with the sales team to align efforts with promotional activities
• Identify emerging customer needs to inform product and service development
• Respond promptly to customer inquiries via phone, email, or in-person
• Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner
• Build and maintain strong relationships with existing clients
• Collaborate with sales, production, and other departments to streamline processes and improve customer experience
• Provide customer feedback to enhance offerings based on market demands
• Maintain organized records of customer interactions, sales transactions and payments
• Generate regular reports on sales performance, customer satisfaction, and outstanding payments

Requirements

• Minimum of a Diploma or bachelor’s degree in business, marketing, or a related field.
• 2-5 years of experience in sales and customer service, preferably in the printing industry.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to collaborate with different departments, including sales, marketing, and production.

Why Join Us

• Opportunity to contribute to the growth of a thriving SME
• Collaborative work environment with a supportive team
• Competitive salary and benefits package

Apply Now

Submit your latest resume and cover letter to [e-mail]. Only shortlisted candidates will be contacted for an interview.

Join us in shaping the future of the printing industry!