Customer Relations Executive

GP HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Attractive incentive and bonus

Staff rates at Accor hotels

Birthday leave

Job summary

GP HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking a guest service representative to respond to inquiries and manage reservations. Candidates should have strong interpersonal and communication skills. Working knowledge of Property Management Systems is an advantage. The role includes a 5-day work week, attractive incentives, and staff rates at Accor hotels worldwide. This is an opportunity to join a dynamic team in a fun and engaging atmosphere.

Qualifications

• Working knowledge of Property Management Systems is an advantage.
• Ability to work both independently and in a team.
• Good command of spoken and written English.

Responsibilities

• Respond to guest enquiries via phone and email in a timely manner.
• Manage reservation-related requests efficiently.
• Engage with guests to understand their preferences.
• Investigate and resolve guest concerns effectively.

Skills

Interpersonal skills

Communication skills

Ability to manage email correspondence

Tools

Property Management Systems (e.g., Infor HMS, Opera)

Job description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities

• Respond to guest enquiries via phone and email in a timely and professional manner.
• Manage reservation-related requests, including stay preferences, date amendments, and cancellation waiver requests.
• Engage with guests to understand their preferences, needs, and feedback.
• Investigate, follow up, and resolve guest concerns efficiently and effectively.

Requirements

• Working knowledge of Property Management Systems (e.g., Infor HMS, Opera) is an advantage.
• Ability to work independently as well as collaboratively within a team and manage high volumes of email correspondence efficiently.
• Good interpersonal and communication skills.
• Good command of spoken and written English.