Front Desk Executive

Premium Hotel Management Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Duty Meal allowance

Uniform allowance

Staff rates at Accor hotels in SG and

Birthday leave

5 days work week + overtime

Job summary

Premium Hotel Management Pte Ltd in Singapore is seeking a Front Office professional to welcome guests, handle check-ins/outs, and provide accurate information on room categories and rates.

You will respond to guest inquiries, manage cash float, and perform ad-hoc duties, with shifts including weekends and holidays; training provided; uniforms and incentives described.

Qualifications

• Passionate about delivering courteous, guest-focused service.
• Fluent in English with clear communication.
• Able to work well independently and in a team.
• Willing to work weekends and public holidays.
• Able to handle both day and night shifts.

Responsibilities

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Skills

Customer service

Fluent English

Team player

Weekend availability

Shift flexibility

Job description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts