Commercial Support Executive

PREMIUM HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Attractive incentive and bonus

Staff rates at Accor hotels

Birthday leave

Job summary

PREMIUM HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking a Sales Administrative Support professional to assist with daily operations and administrative tasks. The successful candidate will handle contracts, booking records, and internal coordination with various departments.

A diploma in Business Administration or Hospitality is required, along with good organizational skills and proficiency in Microsoft Office. Opportunities for career and learning development are included.

This role offers a five-day work week, staff rates at hotels, and birthday leave.

Qualifications

• Candidates should have a diploma in Business Administration, Hospitality, or related fields.
• Prior experience in sales support or administrative roles is advantageous.
• Familiarity with online booking channels is preferred.

Responsibilities

• Provide sales administrative support to the team.
• Prepare and process contracts and commercial documents.
• Monitor booking records for accuracy.

Skills

Organizational skills

Attention to detail

Communication skills

Coordination skills

Multitasking

Education

Diploma or equivalent in Business Administration or Hospitality

Tools

Microsoft Excel

Microsoft Outlook

Job description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.