Executive, Central Reservation

The Ascott Limited; Singapore; On-site; SGD 33,480 - 50,220; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Job summary

The Ascott Limited in Singapore seeks an executive for Central Reservation. The role includes processing all types of reservations for Ascott properties and requires excellent communication skills and a customer-oriented approach.

Responsibilities encompass handling calls and emails, ensuring customer expectations are met, and assisting with group bookings. Candidates should possess at least a Diploma in Hotel Management and strong interpersonal skills.

Benefits include flexible medical coverage, training opportunities, and subsidised residence rates.

Qualifications

• Preferably at least a Diploma in Hotel Management.
• Possess excellent telephone etiquette with good interpersonal skills.
• Ability to multi-task and work independently.

Responsibilities

• Support the Sales Department by processing all forms of reservations.
• Answer all incoming calls and respond to email inquiries.
• Maintain a positive selling approach to maximise yield.

Skills

Good written and oral communication skills

Excellent telephone etiquette

Customer-oriented nature

Ability to multi-task

Good team player

Education

Diploma in Hotel Management

Job description

Job Description

The executive, Central Reservation, supports the Sales Department by effectively processing all forms of reservations for all Ascott properties in Singapore. Handle and process reservations and enquiries through channels such as online travel agencies, FITs, phone calls, and emails, and ensure the accuracy of distribution and communication of information to internal and external customers. The responsibilities also include the following:

• Answer all incoming calls within the service level in a professional, helpful, and engaging manner.
• Ensure all email enquiries are responded to within the service level and in compliance with the company’s procedures.
• Enter reservation details timely and accurately into the system.
• Maintain a positive selling approach to maximise yield in both occupancies and rates.
• Ensure external and internal customer expectations are met and guest needs are satisfied.

Other reservation or sales support related tasks:

• Assist with group bookings and coordinate with various departments regarding requirements and billing instructions.
• Ensure departmental documentation and filing are in proper order (e.g., security deposit waivers and credit facility applications).
• Prepare commission letters for property agents and follow up with the Finance Department.
• Liaise with corporate bookers on in-house guest extension of stay and coordinate with the respective properties.
• Respond to all sales enquiries with follow-up actions via e-mail or phone, assigned to a Sales Manager.
• Create and maintain company profiles in the relevant software (e.g., SAGE and Property Management System).
• The company may assign duties in addition to those listed and/or vary the scope of work according to business requirements.

Job Requirements

• Preferably at least a Diploma in Hotel Management
• Good written and oral communication skills
• Possess excellent telephone etiquette with good interpersonal skills
• Customer-oriented nature
• Meticulous
• Ability to multi-task and work independently
• Good team player
• Good leadership skills

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.