Front Desk Executive

PREMIUM HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 24,552 - 33,480; Full time

Benefits offered by this job

Duty Meal allowance

Uniform allowance

Attractive incentive and bonus

Staff rates at Accor hotels

Birthday leave

Job summary

PREMIUM HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking passionate individuals to provide exceptional customer service. You will greet guests, assist with check-ins/outs, and respond promptly to their needs. A thorough understanding of hotel room categories and rates is essential.

Candidates should be fluent in English, able to work independently and within a team, and willing to work day and night shifts, including weekends and public holidays. Attractive incentives, meal allowances, and staff rates at Accor hotels are offered.

Qualifications

• Passionate individuals who love customer service.
• Fluency in English for effective communication.
• Ability to work independently and in a team.

Responsibilities

• Provide quality customer service at all times.
• Thorough understanding of all hotel room categories and rates.
• Assist guests with inquiries and follow up on requests.
• Maintain an accurate cash float.
• Perform any other ad-hoc duties assigned.

Skills

Customer service

Fluent in English

Teamwork

Independence

Job description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts