Customer Quality Manager (Semiconductor) - VTAL

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RECRUITPEDIA PTE. LTD. is supporting a leading Contract Manufacturing company in Singapore's East to hire a Customer Quality Manager. You will lead a team of Customer Quality Engineers and Outgoing Quality Inspectors and act as the primary quality contact for key customers.

You will monitor defects and KPIs, drive 8D/CAPA/root-cause actions with cross-functional teams, oversee outgoing quality against specs, and champion a culture of customer-focused quality and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Electronics, or related discipline.
• Minimum 5 years of relevant experience in customer quality and quality management.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis and continuous improvement.

Responsibilities

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and KPIs.
• Lead customer complaint investigations and drive root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.
• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Skills

Team leadership

Customer liaison

Root-cause analysis

Quality management

Continuous improvement

Education

Bachelor's degree in Engineering or related field

Tools

QMS (ISO 9001) knowledge

Job description

Our client is one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Customer Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the East – easily accessible.

Job Responsibilities of Customer Quality Manager:

Customer Quality Management

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and quality KPIs.
• Lead customer complaint investigations and drive effective root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Ensure customer-specific quality requirements are clearly understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.

Outgoing Quality & Continuous Improvement

• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering teams to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Requirements:

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related discipline.
• Minimum 5 years of relevant experience in customer quality, quality management, manufacturing quality, or a related field.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing is strongly preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis, and continuous improvement methodologies.