Customer Quality Engineer

VDL ETG Singapore; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

VDL ETG Singapore is seeking a Quality Specialist to serve as the first point of contact for customer quality issues and ensure assembly products meet customer standards. You will work in a team environment to drive root cause analysis and implement best practices emphasizing defect prevention and process efficiency.

Responsibilities include coordinating with customers, in-house teams, and suppliers to resolve issues, leading 8D-based RCA, and developing outgoing inspection checklists to meet

Qualifications

• 3+ years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline.
• Lean Six Sigma knowledge is advantageous or certified.
• Good problem-solving skills.
• Proficient in Microsoft Excel functions.
• Good communication skills.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tools (5-Why, 3-Legged 5-Why, fishbone diagram).
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer and organisation quality KPI.
• Monitor and review FAI of BTP and internal made parts to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Skills

Lean Six Sigma knowledge

Problem solving

Communication skills

Excel proficiency

Education

Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline

Tools

Excel

Job description

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In‑house, and Suppliers to resolve quality issues
• Schedule a meeting with the Customer to review and close non‑conformance
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology
• Review to ensure root cause is based on quality tool 5‑why, 3‑legged 5‑why, fishbone diagram
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements
• Support and participate in company continuous improvement program

Requirements

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem‑solving skills
• Proficient in Microsoft Excel functions
• Good communication skills