Customer Quality Engineer

VDL Enabling Technologies Group (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL Enabling Technologies Group (Singapore) Pte Ltd is seeking a Customer Quality Specialist to lead quality assurance for assembled semiconductor equipment. You will coordinate with customers, in-house teams, and suppliers to address issues and drive non-conformance closure.

The role requires a diploma/degree in a relevant engineering field, at least 3 years in customer quality management, and knowledge of Lean Six Sigma; CQE is a plus. Strong Excel and communication skills are essential.

Qualifications

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline.
• Minimum 3 years of customer quality management experience in semiconductor equipment manufacturing or equivalent.
• Lean Six Sigma knowledge; certification is a plus.
• Certified Quality Engineer is an advantage.
• Strong problem-solving and communication skills; proficient in Excel.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule meetings with the Customer to review and close non-conformance.
• Chair and drive Customer quality CAB meetings to derive root causes and corrective/preventive actions (8D).
• Review root cause using 5-Why, 3-Legged 5-Why, and fishbone diagrams.
• Define and implement an outgoing inspection checklist to ensure products meet customer requirements.
• Compile weekly customer quality reports and monitor quality KPIs.
• Monitor and review FAI of BTP and internal parts to ensure first article meets requirements.
• Support and participate in the company continuous improvement program.

Skills

Problem solving

Microsoft Excel

Communication skills

Education

Engineering degree (Mechanical/Mechatronics/Electrical)

Tools

Lean Six Sigma

Job description

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Requirements

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem-solving skills
• Proficient in Microsoft Excel functions
• Good communication skills

Benefits