Customer Quality Engineer & RMA Lead

ENGGSOL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ENGGSOL PTE. LTD. seeks a dedicated quality liaison to lead cross-functional teams addressing customer quality issues and shipment concerns. You will manage RMA processes end-to-end and drive continuous improvement to prevent recurrence.

The role involves coordinating with production and engineering teams, reviewing FA/8D/CAR reports, supporting NPI quality gates, and participating in internal audits to ensure compliance and customer satisfaction.

Qualifications

• Experience as quality liaison for customers and shipments.
• Ability to coordinate internal teams to troubleshoot and report findings (FA, 8D, CAR).
• Experience managing RMA processes from review to closure.

Responsibilities

• Serve as the primary quality liaison for customers, addressing quality issues, feedback, and shipment concerns such as wrong parts or missing reports
• Lead and coordinate internal teams to troubleshoot problems, make decisions, and deliver formal reports to customers (e.g., FA, 8D, CAR)
• Manage the entire RMA process including review, approval, return, disposition, and closure
• Collaborate actively with cross-functional teams to support quality initiatives and problem resolution
• Drive process continuous improvement efforts focused on yield enhancement and scrap reduction
• Oversee operational quality activities including FAI and outgoing report reviews, D-note closure, rejects review, waiver requests, and lot disposition at final quality control
• Review customer specifications and qualification boards during New Product Introduction (NPI) phases
• Support Quality Management System (QMS) activities such as Customer Quality Plan adherence and internal audits
• Coordinate customer surveys and questionnaires to gather quality feedback
• Lead preparation and coordination for customer visits and audits, including audit checklist preparation, follow-up, and closure of findings
• Administer Corrective Action Requests (CAR) in the Agile system from creation through follow-up to closure for internal and customer issues
• Support production teams in troubleshooting PCB-related quality issues

Skills

Cross-functional collaboration

RMA processes

Quality management

Production troubleshooting

Continuous improvement

FA/8D/CAR reporting

Audits

NPI support

Customer communication

PCB quality issues

Job description

ENGGSOL PTE. LTD. seeks a dedicated quality liaison to lead cross-functional teams addressing customer quality issues and shipment concerns. You will manage RMA processes end-to-end and drive continuous improvement to prevent recurrence.

The role involves coordinating with production and engineering teams, reviewing FA/8D/CAR reports, supporting NPI quality gates, and participating in internal audits to ensure compliance and customer satisfaction.